Returns & Custom Orders
Because many Scents & Gifts items are handmade, decorative, personalized, or made to order, return and cancellation requests are reviewed based on the product and the status of the order.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us through our Contact page and include your order number. Clear photos of the item and packaging are helpful when available.
Returns
Please contact us before sending any item back. We review return requests based on the product type, item condition, and circumstances of the order.
Personalized & Custom Orders
Please review submitted photos, wording, dates, and other personalization details carefully before placing your order. Because personalized and custom pieces are created specifically for you, options for changes, cancellation, or return may become limited once design or production has begun. Contact us as soon as possible if you need to request a change.
Cancellations
Cancellation requests are reviewed based on the status of the order. Whether a cancellation or change is possible depends on whether work has already begun.
Custom Order Requests
Looking for something that is not currently listed? Use our Contact page to share your idea. We will let you know what may be possible before you move forward with a custom order. A requested completion date is a request only and is not a guaranteed completion or delivery date.
This page does not limit any rights that may apply under applicable law.