Shipping policy

Shipping Policy

Scents & Gifts currently ships within the United States.

Order Processing
Many of our products are handmade, and processing time may vary by product. If a specific processing time is listed on the product page, that timeframe applies to your order. Once your order has shipped, you will receive tracking information at the email address provided at checkout.

Shipping Rates & Delivery
Available shipping methods and shipping charges are displayed at checkout before you complete your purchase.

Delivery estimates provided at checkout or by the shipping carrier begin after your order has been processed and handed to the carrier. Carrier delivery dates are estimates and may be affected by weather, holidays, service disruptions, or other circumstances outside of our control.

Tracking Your Order
When tracking is available, you will receive a shipping confirmation with your tracking information. Please allow time for the carrier to update the tracking status after your package has been accepted.

Shipping Addresses
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at scentsandgiftskc@gmail.com. Once an order has been shipped, we may not be able to change or redirect the delivery address.

Local Pickup
Local pickup may be available when offered at checkout. Pickup orders are generally ready within 2–4 days. Please wait until you receive confirmation that your order is ready before arriving for pickup. Pickup instructions will be provided with your order information.

Delayed or Missing Packages
If your package is significantly delayed or appears to be missing, please contact us at scentsandgiftskc@gmail.com. We will help you review the tracking information and, when appropriate, work with the shipping carrier to determine the next steps.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Qualifying issues will be handled in accordance with our Refund Policy through a remake or replacement.

Questions
For shipping or order questions, contact Scents & Gifts at scentsandgiftskc@gmail.com.